Handles all aspects of the valet operation including the Porte Cochere and the valet garage area during assigned shift. Ensures Front Service staff behavior and appearance are in compliance with established policy. Ensures that customer’s problems/complaints are handled in an effective, courteous manner. Directly supervises staff on one shift. Schedules lunch breaks and maintains employee break records. Handles guest complaints and on-site vehicle damage reports. Acts as a role model to other employees always presenting oneself as a credit to Harrah’s and encouraging others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Receives vehicles from guest and fills out parking tickets.  Parks vehicle in correct area and gives key and ticket to Valet Booth Attendant for filing.  Retrieves car from area and returns key to guest.  Handles guests’ vehicles safely and cautiously at all times.  Acts as a role model to other employees and always present oneself as a credit to Harrah’s and encourage others to do the same.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
 

Qualifications:

High school or GED required. Must have a valid Louisiana driver’s license.  Previous valet parking experience preferred, but not required. Must possess excellent communication skills with abilities to express oneself in a professional, clear and concise fashion.  Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

Candidates must be able to respond calmly in a crisis and in demanding situations, particularly when the situations involve customer or employee conflicts. Must be able to speak, write and understand English. Must be able to stoop and bend, as well as maneuver up and down stairs. They must be able to lift up to 75 pounds. Must have physical ability to walk/run 5+ miles during a work day and be capable of standing during the length of one’s shift.   Ability to stand and walk for entire shift and mobility to move easily around entire property. Must be able to tolerate areas containing varying noise, temperature levels, illumination, vibration, crowds, and air quality.  Must be able to respond to visual and aural cues. Must maintain a clean driving record.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).