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What’s the job? 

This position supports shared services activities for internal and external customers of the Shared Service Center (“SSC”) as governed by the customer Master Service Agreement (“MSA”) and Statement of Work (“SOW”).  This role will serve as the Lead Vendor Master Specialist for several business units who are internal customers of the SSC, as well as their external vendor populations, and will engage with Business Units to drive continuous improvement, adoption of processes and standards in alignment with corporate policies.

Drive adoption for key processes and systems used in Supplier e-Engagement, while leveraging data insights and digital technologies to drive a strong supplier experience. Provide inputs and recommendations for process and technology issue resolution.   Assist with creating and maintaining the data governance framework for North America: principles, policies, processes, and practices to improve the efficiency and effectiveness of the process area. Apply global/regional data governance activities and data stewardship to support the shift to a single data driven MDM culture. Support and maintain steady state governance activities in coordination with data stewards and data domain leaders including monitoring compliance. Manage project deliverables and deadlines for the process area; manage stakeholder expectations through timely checkpoints to provide status on issues, roadblocks, risks, changes and accomplishments. Monitor key performance indicators (KPIs) needed to report and measure progress on data governance activities, supplier segmentation parameters, and electronic supplier transaction activities (ex: e-Invoicing, e-Payments). Analyze metrics for trends, risks, and issues related to overall data governance framework and future potential supplier score carding metrics, and ensures KPIs and reporting are aligned with current and future business goals and strategy Collaborate across SGNA BU SSC customers to harmonize processes across BUs to standardize, streamline and drive service excellence for Supplier e-Engagement processes Support continuous improvement efforts by making recommendations for relevant data initiatives, benchmarking, tools, and methodologies and executing key process improvement activities. Stays updated on current trends and industry best practices for data management, data governance supplier digital engagement Manage concurrent improvement projects, compiling metrics to keep abreast of inter-connected projects in a complex business environment Effectively build and maintain diverse stakeholder network, with a focus on understanding key processes, pain points, and stakeholder needs across many business areas, across SGNA Region and beyond Maintain and update internal communication electronic platforms; develop automated communications network to keep businesses informed of latest transportation and industry information Develop positive working relationships with internal and external customers, using a collaborative approach to ensure the best possible outcome