GENERAL SUMMARY: Under general direction from the supervisor, leads a shift or team to perform preanalytic and post-analytic specimen and order processing including training and oversight of other lab assistants. Oversees the staff with established procedures, to perform a variety of routine laboratory procedures and support services according to the assigned laboratory section. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Demonstrates a high level of competency in performing all Laboratory Assistant duties that are relevant to the assigned location 2. May instruct patients and health care staff in proper specimen collection and handling methods. According to established protocols, guidelines, and policies, demonstrates exceptional customer service skills in communicating with internal and external customers 3. Creates laboratory order entry consistent with established procedures. Prepares patient specimens for laboratory testing with emphasis on the pre-analytic and post-analytic processes 4. Investigates and resolves problems associated with requests for testing, customer billing and reporting. Seeks information as needed from information systems, members of the laboratory staff, and other sources 5. Within established parameters, and with appropriate competency training and supervisor approval, may perform CLIA waived tests. Following successful completion of competency assessment, may perform specimen processing, testing, and reporting without direct supervision EDUCATION/EXPERIENCE REQUIRED: 1. High school graduate or equivalent 2. Ability to follow written and verbal instructions and communicate clearly. Demonstrated reliability and a self-starter 3. Demonstrates a high level of competency in performing all Laboratory Assistant duties that are relevant to the assigned location. Must be competent and experienced in preanalytic specimen activities to include the effective teaching and mentoring of others 4. Familiarity with medical terminology and laboratory services is desirable Additional Information + Organization: Henry Ford West Bloomfield Hospital + Department: HFWB Laboratory General + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.