The role of the Learning and Development Coordinator is to support the Learning and Development team with the coordination and administration of global learning programs created to enhance employee skills and foster professional growth – all in support and alignment with CM’s organizational goals. This employee-facing role is part of an innovative and collaborative team within a fast paced, creative environment. The nature of this role is to learn, support and contribute. 

 This role will be a part of our 12-week Trailhead program, which is Critical Mass’ investment and dedication to supporting emerging talent. When you join you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass and support you as part of the team to grow your career with us!  

You Will:

Learn how to track, record, and report on training progress and employee development metrics, gaining proficiency with spreadsheets and reporting tools.  Develop exceptional attention to detail and organizational skills for managing training schedules, materials, and administrative tasks.  Gain hands-on experience with Learning Management Systems (LMS) and other e-learning tools.    Develop proficiency with Microsoft Teams, Keynote, Excel, Smartsheet and various AI apps and content creation tools.   Learn how to plan and coordinate training events, manage program resources while balancing multiple tasks and deadlines in a fast-paced environment.  Develop skills in organizing and maintaining all forms of learning materials, ensuring easy access and relevance.  Enhance verbal and written communication skills by interacting with employees, sharing training announcements, and providing learning resources.  Learn and experience the importance of relationship building, positive people skills, diplomacy, a collaborative attitude and positive mind set. 

You Have:

Strong attention to detail, with an appreciation for the importance of data administration and organization.  Knowledge of various training delivery methods, such as e-learning, in-person workshops, webinars, or blended learning formats.  Experience coordinating training events, workshops, or learning programs and the ability to deliver training sessions or assist with delivery, either in person or virtually.  Clear written and verbal communication with the ability to adjust your message for various levels of audiences.  Experience with Learning Management Systems (LMS), Microsoft Office Suite (Excel, PowerPoint), and possibly other digital tools like video conferencing platforms, or e-learning software.  Efficient in managing schedules, prioritizing tasks, and meeting deadlines.  Ability to adjust to a change in priorities, evolving learning needs or new technologies.  A helpful attitude toward supporting employees and providing resources that contribute to their development.  Experience working with remote teams.  Desire to grow a career in workplace learning and development. 

What We Offer 

Vacation, compassionate leave, wellness days, and flex days Early Dismissal Friday’s (off at 3:00 PM local time every Friday) Diversity and Inclusion Board with 12 affinity groups Internal learning and development programs Enterprise-wide employee discounts 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:  

Strengthen opportunity for continuous learning   Improve collaboration and team relationships.   Increase employee engagement  

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.