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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion:  PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Manage and coordinate learning, development, and education activities for PacificSource in order to improve the performance of employees and increase the efficiency and productivity of the company. Act as liaison to PacificSource managers and teams and facilitate company initiatives across the enterprise. Responsible for the creation and integration of learning and development programs and multiple associated projects to achieve strategic business goals and operational objectives. Responsible for working with all functional areas to assess and determine specific technical and professional training needs. Consult with departments and outside sources to evaluate classes and materials used by the company. <br>

Essential Responsibilities:

Confer with functional managers to assess technical and professional education and training needs based on company requirements and future technology changes.Lead Learning and Development initiatives, including planning, execution and project management.Act as a technical resource to support the development and implementation of company training programs.Assist in the development and implementation of process improvement strategies and training throughout the organization.Direct the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of PacificSource.Formulate, programs, and schedules based on knowledge of identified training needs, and partnering with HR Business Partners.Develop training programs and courses for all employees. Conduct and evaluate in-house training programs when appropriate.Coordinate new employee orientation and Customer Connection training programs.Coordinate orientation program for team leaders and managers.Make assessments of training effectiveness in terms of employee accomplishments and performance.Identify/incorporate best practices and lessons learned into program plans.Coordinate training projects and programs through planning, development, implementation, and evaluation phases.Partner with functional Trainers to monitor and review training plans and training checklists.Ensure training records are kept up-to-date and reports are submitted to managers, team leaders, and the Executive Management Group.Develop a means of measuring the effectiveness of training programs through assessments/testing.Consider appropriate instructional procedures or methods, such as individual training, group instruction, lectures, e-learning methods; computer-based training, audio and video podcasting.Oversee organization and development of training manuals, on-line reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.Ensure desired quality and cost-effectiveness of training programs. Research programs and materials, interviews instructors/consultants, and make recommendations for the most appropriate training courses.Keep informed of new developments, methods, and techniques in the training field.Coordinate business activities by maintaining collaborative partnerships with key departments.Actively participate as a key team member in manager/supervisor meetings.In conjunction with Director of L&D, responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.

Supporting Responsibilities:

Meet department and company performance and attendance expectations.Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Requires a minimum of five (5) years of experience in designing, developing and delivering training programs. Supervisory experience required. Three (3) years of supervisory experience preferred.

Education, Certificates, Licenses: Requires a Bachelor’s degree in Business Administration, Education, Communications, Human Resources, or equivalent. Master’s degree in Learning and Development or Organizational Development preferred.

Knowledge: Accountable for the development and proper maintenance of all training programs and budget. Requires excellent interpersonal skills; ability to work in a team environment. Advance skills with Microsoft office products (Word, Excel, PowerPoint, Access) required. Ability to network in the community and represent PacificSource. Creative ability, writing proficiency, visual graphics design ability preferred. Experience in developing learning programs with the latest technology (e.g. e-learning, podcasts etc. to deliver to multiple locations). Good organizer, meticulous in detail to develop flawless presentations. Experience in training and presenting and moderating large groups. Visionary skills to lead the organization in utilizing new technology methods for learning.

Competencies

Building Trust

Building a Successful Team

Aligning Performance for Success

Building Partnerships

Customer Focus

Continuous Improvement

Decision Making

Facilitating Change

Leveraging Diversity

Driving for Results

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 25-40% of the time.

Skills:

Accountable leadership, Collaboration, Communication, Data-driven & Analytical, Delegation, Listening (active), Situational Leadership, Strategic Thinking

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

We are committed to doing the right thing.We are one team working toward a common goal.We are each responsible for customer service.We practice open communication at all levels of the company to foster individual, team and company growth.We actively participate in efforts to improve our many communities-internally and externally.We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.