GENERAL DESCRIPTION: 

The Learning and Development (L&D) Specialist plays a key role in supporting the operational and administrative functions of the L&D team. This individual ensures the smooth execution of onboarding, training programs, and learning initiatives throughout the year. They will work closely with the Head of L&D and senior team members to maintain calendars, coordinate logistics, and manage learning systems and documentation. 

MAJOR DUTIES & RESPONSIBILITIES: 

Administrative Support 

     For the Head of Learning and Development: 

Process monthly expense reports  

Provide occasional calendar management support, including scheduling key meetings and events. 

Process invoicing and expenses for L&D  

Load vendor contracts into BuySmart database 

Learning & Development Support  

Schedule onboarding sessions and recurring L&D programming across the calendar year. 

Coordinate product course update meetings with Manager, Learning Design and subject matter experts 

Maintain and update the master L&D calendar, ensuring alignment with business priorities. 

Coordinate logistics for in-person and virtual learning sessions, including room bookings and invitations. 

Manage and update the L&D SharePoint site with L&D colleagues. 

Under the direction of the Manager, Learning Design, support LMS (Learning Management System) administration, including user list management, enrollment tracking, and reporting. 

     Under the direction of Senior Learning Consultants: 

Distribute program surveys and follow up to ensure completion by learners. 

Update program documents annually based on guidance from senior L&D team members. 

Ensure all materials reflect current processes, and branding. 

Education & Experience 

Minimum of 2-3 years’ experience in administrative roles  

Excellent organizational, negotiation, customer service and interpersonal skills 

Written and Verbal communication skills 

Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and SharePoint. 

This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.    

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement