Key Responsibilities: + Collaborate with team and/or business stakeholders to deliver scheduled specialized training sessions focused on system enhancements, workflow changes, new products or product changes, and policy/procedure changes. + Collaborate with team and/or business stakeholders to facilitate learning related to our technology and total suite of service solutions. + Collaborate with team and/or business stakeholders to develop and maintain a globally accessible catalog of training materials such as handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops. Qualifications: + Required: 2- 3 years of training experience in a professional setting within healthcare or fintech service operations domain. + Desired: Bachelors or equivalent experience + degree (education, psychology, computer information systems, computer science, STEM) + Desired: Industry-related training preferred in software engineering principles and practices. Familiarity with cloud platforms such as AWS and/or Azure. Familiarity with programming languages such as Python, Java, C# helpful to connect with learning audiences. + Desired: Experience with content management, learning management systems (i.e., Articulate Rise 360, Adobe Captivate, WorkDay) + Desired: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms) + Required: Strong organizational and time management skills + Required: Written and verbal communication skills, active listening + Required: Strong presentation and virtual meeting facilitation experience Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.