**GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account. **JOB RESPONSIBILITIES** • Conduct new hire training in a classroom setting • Conduct follow-up one-on-one training when necessary • Conduct refresher training sessions • Conduct certification sessions • Attend training meetings • Attend training/quality assurance meetings • Assist training department with any other necessary functions • Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. **OTHER RELATED DUTIES** • Conduct new hire training in a classroom setting • Conduct follow-up one-on-one training when necessary • Conduct refresher training sessions • Conduct certification sessions • Attend training meetings • Attend training/quality assurance meetings • Assist training department with any other necessary functions • Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored. **QUALIFICATIONS** **Minimum Education and Experience:** • Possession of a High School Degree, GED or other equivalent education; Associates degree preferred • Previous experience in training and/or customer call center experience **Knowledge, Skills and Abilities:** • Demonstrated knowledge of adult learning techniques and best practices in training delivery • Demonstrated knowledge of specific account provisions, products, and policies • Ability to communicate effectively both orally and in writing • Excellent attendance and punctuality • Demonstrated effective listening skills • Demonstrated proficiency of presentation skills • A wide degree of creativity and latitude is expected • Knowledge of Microsoft Word, Excel, and PowerPoint • A great attitude **Work Environment:** Ability to work in a fast paced, ever changing environment **Physical Demands:** Ability to stand while conducting training classes Ability to travel to centers to deliver training or to monitor, evaluate and coach team members. Equal Opportunity Employer – Veterans/Disabled