Learning Delivery Specialist
Alorica
**GET TO KNOW ALORICA**
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
**JOB SUMMARY**
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
**JOB RESPONSIBILITIES**
• Conducts new hire, program revision and remedial training following instructional guides
• Evaluates trainee performance
• Provides written evaluations of employee performance to management as required
• Maintains positive, consistent communication with departments and corporate staff
• Reports on progress of assigned projects to Training Manager
• Maintains ongoing dialogue with department heads as needed
• Maintains accurate training records
**OTHER RELATED DUTIES**
• Perform other duties as assigned
**QUALIFICATIONS**
Minimum Education and Experience:
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Two (2) years’ experience in training and/or customer call center experience
Knowledge, Skills and Abilities:
• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
Work Environment:
• Ability to work in a fast paced, ever changing environment
Physical Demands:
• Some domestic travel
• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
Equal Opportunity Employer – Veterans/Disabled
Confirm your E-mail: Send Email
All Jobs from Alorica