You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Here in our Global Learning & Knowledge Management team (GLKM) our vision is to push the boundaries of learning, through relentless innovation, enabling all colleagues across our Global Services Group (GSG) to thrive. 

We are looking for a Learning Design - Senior Manager to lead our Learning Architecture strategy for Leadership Development. This is a unique opportunity to lead a highly talented global team of Learning Designers in developing highly experiential, multi-modality learning solutions that continuously elevate our exceptional standard of leadership.

We need an exceptional People Leader with a strong passion for Learning Design who is comfortable working in a fast paced, matrixed environment. They will work in close partnership with colleagues across GLKM, our Colleague Experience Group (CEG), and our business stakeholders to ensure we effectively diagnose business/performance challenges and develop globally scalable solutions that drive our strategic goals.

This is such an exciting moment to join our team as you will have the opportunity to shape the ongoing evolution of our Leadership Development strategy and further enhance our product suite to address current and future skills needs.

This will be a Hybrid role based in Brighton (UK). Some flexibility to work outside of local business hours is required to support global markets and your global direct report team.

How will you make an impact in this role?

Lead a diverse global team of Learning Design professionals ensuring they are effectively empowered, coached, and actively supported in reaching their full potential. Work collaboratively across teams at all levels to evolve and deliver our overarching design strategy across digital, virtual and ‘in person’ based environments. Continuously assess current/future skills gaps and the ever-changing needs of our global Leadership audience to inform our design strategy. Provide strong external and internal insights to drive innovation and implement new engaging learning experiences. Enable effective project and program management across your team - from ideation and analysis through to evaluation of lessons learned for future projects. Support our measurement strategy and assess the success of our suite of existing and new leadership programs.

Minimum Qualifications

A role model People Leader with experience leading and growing a globally diverse team. Deep experience in Learning Experience / Instructional Design and Learning Transfer. Innate ability to solve problems leveraging design thinking principles to push the boundaries and implement new ideas Strong understanding of modern and immerging learning technologies and industry best practices. Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands. Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and to bring together competing priorities and ultimately drive business results. Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver. Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure.

Preferred Qualifications

Experience working in Leadership Development. Experience in a financially regulated global organisation.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.