Learning & Development Business Partner Location: Dallas, TX, United States Date Posted:Jan 7, 2025 The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] . Description We are actively recruiting for aLearning & Development Business Partnerto partner with HR leadership and business unit leaders to develop and execute learning strategies aligned with organizational goals and strategic pillars. This is a hybrid position with a starting annual salary range of $90,000 to $105,000 (based on regional location) and an incentive opportunity targeting 10%. The position will be based out of one of the following cities: based out of either New York, Fresno, CA, Dallas, TX, Atlanta, GA, or Johnston, RI. The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. ESSENTIAL FUNCTIONS + Designs, implements, and evaluates comprehensive learning programs that foster professional growth, drive talent development, and support a culture of continuous learning, with a focus on customer service, innovation, and operational excellence. + Develops and implements learning and development strategies aligned with organizational goals, focusing on customer experience, operational efficiency, and technological innovation. + Designs and delivers various training programs, including leadership development, technical skills training, compliance training, and employee onboarding initiatives. + Partners with department leaders to assess organizational needs, identify skill gaps, and create targeted development solutions that enhance interdepartmental communication and collaboration. + Incorporates modern learning methodologies such as e-learning, mobile learning, video content, and coaching to create flexible and compelling learning experiences. + Implements and maintains learning management systems and other training technology platforms to support program delivery and track completion. + Creates and maintains training materials, job aids, and documentation to support learning initiatives and knowledge retention. + Measures and evaluates program effectiveness through established key performance indicators (KPIs) and provides regular reporting on training metrics and outcomes. + Integrates learning and development initiatives with performance management processes to support career development and help employees reach their potential. + Collaborates with subject matter experts to develop content and ensure training materials align with business needs and compliance requirements. + Ensures confidentiality and adherence to the organization's information security and data privacy policies, procedures, and practices. + Manages relationships with external training providers and vendors, ensuring quality and cost-effectiveness of outsourced training solutions. + Demonstrates regular, reliable, and predictable job attendance. + Attends on-site and in-person meetings and training sessions. EDUCATION & EXPERIENCE Bachelor's degree in Business Management, Education, Organizational Development, or related field preferred; equivalent combination of education and relevant work experience may be substituted for degree requirement. 5-7 years of progressive experience in learning and development, training, or related field, with demonstrated success in program design and delivery. Professional certification in training and development (CPTD, APTD) is a plus. KNOWLEDGE, SKILLS, & ABILITIES + Ability to travel regionally and domestically by automobile, air, or train (10% travel) + Comprehensive knowledge of adult learning principles, instructional design methodologies, and training best practices. + Strong project management skills with ability to manage multiple initiatives simultaneously. + Advanced presentation and facilitation skills with experience delivering training to diverse audiences. + Proficiency in learning management systems, e-learning authoring tools, and digital learning platforms. + Strong analytical skills with ability to evaluate training effectiveness and make data-driven recommendations. + Excellence in written and verbal communication, with ability to influence at all organizational levels. + Experience with modern learning technologies and methods, including virtual training, microlearning, and blended learning approaches. COMPETENCIES + Strategic Thinking: Analyzes organizational needs and develops learning solutions aligned with business objectives; understands industry trends and best practices; translates strategies into actionable learning initiatives. + Analytical Thinking: Approaches problems logically; identifies learning needs through systematic analysis; conducts needs assessments and evaluates program effectiveness; prioritizes initiatives based on business impact. + Constituent Orientation: Displays a clear, service-centered approach; quickly and effectively solves problems; communicates with constituents to understand their needs and satisfaction. + Conceptual Thinking: Identifies subtle similarities between complex situations; quickly understands central issues; creates clear diagrams showing systems view; develops effective analogies or metaphors; applies theoretical frameworks to understand specific situations. + Influencing Others: Presents compelling arguments for learning initiatives; creates buy-in from stakeholders; proposes creative and innovative solutions; plans situations to make the desired impact and favorable outcomes. + Business Acumen: Demonstrates understanding of business operations and industry context; aligns learning solutions with business goals; measures and communicates training ROI; identifies opportunities for efficiency and improvement. + Coaching and Development: Provides guidance and feedback to support learning; creates effective learning experiences; builds trust and rapport with learners; helps individuals identify development opportunities. + Results Oriented: Focuses on desired outcomes; sets challenging program goals; tracks performance against objectives; maintains commitment to quality despite obstacles; demonstrates sense of urgency when needed. + Personal Integrity: Ensures confidentiality and ethical standards; honors commitments; communicates openly and honestly; instills trust and confidence; treats all people respectfully; values diverse perspectives.