Job Title:

Learning & Development Facilitator I

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Learning & Development Facilitator to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will validate content across multiple internal publishing platforms. Reporting to a Manager of Knowledge Management, you will manage the research, structure, creation, and reporting of documentation on Concentrix's B2B internal knowledge platform, Guru. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

Bachelor's degree in English, Journalism, Technical Writing, related field, or 1 year of related work experience

Experience planning, researching, writing, and editing technical documents

Excellent written, verbal, writing, presentation, and communication skills

Ability to handle ambiguity, overcome challenges, and scale across a distributed organization

Ability to articulate business needs or opportunities and recognize solutions

Project management, leadership, and influencing skills

You will:

Partner with project stakeholders to collate documentation required for new implementations and expansions.

Maintain a cohesive Knowledge Management structure that aligns to content standards

Create clear, user-friendly and engaging content articles

Deliver Knowledge Base overview & walk through sessions for new implementations and expansions

Deliver Knowledge Base training and best practices

Partner with LPM to conduct Health Checks and update onboarding plans

Creatively implement new functionalities which are useful for content consumers (ie. knowledge triggers, organizational changes, iframes)

Advise Knowledge Base Champion from a technical perspective, and with regards to approaches to curation and publication

Support platform, system, migrations, and expansions from a Knowledge Management perspective

Be accountable for the content produced for assigned accounts/projects

Conduct content needs analysis (interviews, surveys)

Our Benefits/Perks:

Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)

Paid Time off

Birthday Time Off

Bereavement Leave

Life Insurance Group Personal Accident Program

Employee Assistance Program

Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of this working equipment is prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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