Learning & Development Manager Apply now Save jobSaved job

Learning and Development Manager – Cairo
(Hours: 40 per week, with flexibility required)

At TTEC, we’re all about the Human Experience. Elevated. As a L&D Manager in Cairo you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Reporting to the Director of Learning & Development, you will work closely with Senior Operations Leaders and Stakeholders.  

What you will be doing:

manage the operational and fiscal activities of Learning and Leadership Development department and develop and lead the teamutilize systems and procedures to improve the operating quality and efficiency of the Learning and Leadership Development department. oversee all aspects of the delivery of training, working daily to improve processes and performance that enhance bottom line results. work closely with business partners and clients to resolve all training related issues. improve efficiency and accuracy of training process; create and implement process improvements. manage the staff in accordance with company policies, procedures, and client metrics. L&LD managers are held accountable for training department attrition, including trainers, agents, and overall project attrition. responsible for team engagement, leadership, performance management, coaching and talent development. L&LD managers adhere to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. create and maintain a positive work environment.

Requirements of the role:

Experience of BPO or call centre or similar environmentStrong understanding of TTEC’s business, core values, and goalsAbility to lead and partner successfully with teams, management and clientAbility to manage multiple, complex, on-going tasks and projectsHigh level of integrity, judgment and follow throughStrong coaching, people, and leadership skillsStrong attention to detail and desire to follow proceduresStrong analytical, verbal and written communications skillsData analysis skillsProficient in Microsoft OfficeProficient in English, both written and verbalBackground in training and/or adult learningTrainer Certification

What You Can Expect

Supportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.Visit https://mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-EH1

Location/Division Cairo, Cairo Governorate, Egypt Job Requisition 03ZPM Apply now Save jobSaved job Share this job LinkedIn Facebook X Related Jobs View All of Our Available Opportunities