The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line
with brand and hotel policies and procedures. This role develops and maintains training resources, implement
systems that promote growth and development, ensuring that all promises to stake holders are delivered. He /
she assists the Director of Human Resources in creating an effective and efficient operation for the Training
department.

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What will I be doing?
As the Learning & Development Manager, you will be responsible for performing the following tasks to the highest
standards:

\n\n Update the training notice board with all information on the situation in and out of the hotel as well as
training information.\nOrganize license /certification programs.\nOrganize in coordination with the Director of HR and Department Heads, approved cross exposure
trainings.\nCarry out talent programs according to brand standards.\nAssist to set up and maintain training and talent program policies.\nDevelop and skillfully use learning resources, assist managers to improve management skills, and
develop personal career development plans for high potential team members.\nDevelop plans to conduct needs analyses and in-house training on a regular basis.\nRegularly keep training records.\nDevelop tools and systems to ensure training and development programs meet hotel objectives.\nEnsure that training and development are integrated into business plans and budgets, and targeted
goals are identified and monitored.\nTake part in the preparation and planning of the Training department’s goals and objectives.\nPrepare and manage the Training department’s budgets, monitor, analyze and report variations from
the budget.\nTake part in team member performance reviews and set up development plans when required.\nManage the planning and delivery of orientation programs.\nOffer support and advice on personal development plans to team members under your supervision.\nImplement appropriate management practices that provide team members with motivation and
communication.\nProvide information as required regarding training records and attendance.\nAssist all departmental trainers if necessary, with trainings.\nDeal effectively with guests and workplace colleagues from a variety of cultures.\nBe aware of duty of care, and adhere to occupational health and safety legislations, policies and
procedures.\nAdhere to the hotel’s security and emergency policies and procedures.\nBe familiar with property safety, current first aid and fire emergency procedures.\nEnsure that all team members have a complete understanding of and adhere to the hotel’s team member
rules and regulations.\nCarry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without
advance notice.\n

Required Skills

\n\nBusiness Level English\nExperience in Hospitality industry preferred\nExperience in Human Resources preferred\n