Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has a great opportunity for a Learning & Development Specialist role in our National Engagement Center located in Dallas, TX.
In this role your training expertise or relevant experience will help us lead the culture change initiatives and strategies; develop and facilitate training curriculum for all staff including new and existing employees. You will help us drive an ongoing training on quality, process improvement, customer satisfaction and leadership development. You will also have the opportunity to partner with management on aligning training programs to business goals.
Your goal is to track, analyze and measure the impact of training programs on business results by examining learner's satisfaction levels, proficiency testing, attendance and job performance. You will then utilize your findings to implement suggestions for improvement.
Here are some of the essential responsibilities or job duties.
We offer a base salary with the potential to earn an incentive up to X% of your base pay. The potential incentive is based on achieving certain revenue targets and triggers.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.
Responsibilities Design, develop and implement training materials.Facilitate and develop structured virtual learning events and media-based learning.Assess the impact of each training course on staff performance and contributes to training material development and updates.Supervise the onboarding of new staff during training. Ensure that staff is meeting performance objectives for time and attendance, quality assurance, and customer care standards.Use data gathered to suggest individual and group training programs to enhance or correct the behaviors that lead to excellent customer service.Perform regular "refresh" training with existing employees to help develop and maximize their skills.Maintain training records to ensure employee development goals are met.Provide ongoing coaching and development through quality assurance monitoring and development sessions.Follow quality assurance program procedures and contributes to the continual improvement of those procedures.Coordinate subject matter experts to develop and update Knowledge Management System (KMS) content.Provide operational leadership by serving as weekend on-call supervisor for remote employees by monitoring service levels and key performance indicators.Want to help get your resume to the top? We are looking for your expertise in the following areas.
Qualifications Bachelor’s degree and/or equivalent work experience.Must be a high-energy, self-starter with a sense of urgency who is able to collaborate with peers and business partners, a team player.A demonstrated ability to independently handle multiple priorities under pressure.Demonstrated exceptional communication skills, both verbal and written.Must be proficient in Word, Excel and PowerPoint.Experience in Microsoft Dynamics a plus.Must be able to work at a flexible schedule including weekends and holidays as needed.
Here are some of the preferred skills we are looking for:
Minimum three (3) years’ experience designing and delivering training programs including assessments, preferred.Demonstrated knowledge of the instructional design process, adult learning principles and ability to use them, preferred. Compensation & BenefitsThe American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; elgibility for an incentive program is based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
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