At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Learning, Engagement, and Platform Expert plays a critical role in supporting the organization's learning and development initiatives. This position requires a unique combination of technical proficiency, project management skills, and a strong customer service orientation. The incumbent will be responsible for the administration and maintenance of the learning and engagement platform, ensuring data integrity, and providing user support. Additionally, the Learning, Engagement, and Platform Expert will contribute to budget management, training coordination, and process improvement efforts.

DUTIES AND RESPONSIBILITIES:

Budget and Monitoring

• Monitor project expenses, assist in budget management, and coordinate with various teams and stakeholders to track project finances, allocate resources, and ensure the smooth processing of financial documents for DPE projects and operational expenses within CAPE.

Platform Management and Analytics

• Maintains, evaluates and updates accurate records and info in the portal (in terms of channel assignment, role title, role type, etc.)

• Performs direct coordination with L&D leads, EE, CSPG (Manpower Expert and Channel Comms) and DPE leads to maintain the accuracy of the database

• Works with program leads in generating reports (training hours, training completion rate, coaching scoreboards, etc) and suggests mitigating plans to the leads

• Collaborate with the program leads' approval to approve task submissions backend

• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, issues, and suggested enhancements.

Technical Platform Support

• Make sure that the systems work properly and act fast if it comes to bugs and unexpected errors

• Respond to user queries, assist with error logs and app-related inquiries, and investigate user questions to determine the root causes of concerns.

• Monitor error resolutions and ensure the closure of tickets by maintaining communication with users.

• Handle user concerns using basic troubleshooting techniques

CAPE Customer Support

• Perform administrative tasks for CAPE Head

• Aid and logistics support for trainings and engagement

• Facilitate kickoff sessions for new hires and/or new to the store employees

• Administer course evaluation and feedback tools (online quizzes and surveys)

• Create and manage the training tracker

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.