Overview Come join the Risk Operations in our Fintech Business Unit as a Learning and Development Facilitator. What you'll bring + 2+ years of relevant experience in risk management + Proficient with G-Suite and other relevant software + Strong analytical and critical thinking skills with attention to detail + Proven ability to deescalate customers and effectively handle difficult situations + Strong organizational skills and the ability to manage multiple tasks + Ability to work under tight deadlines and prioritize tasks to meet SLAs + Strong work ethic with high integrity and ethics + Effective collaboration and teamwork skills + Strong understanding of customer service and customer empathy + Willingness to learn and adapt to new technologies and processes. + A bachelor's degree in finance, risk management, accounting or related field a plus + Delivers training programs, workshops and classes + Manages the classroom through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learnin + Partners with Training managers to identify and close organizational performance gaps specific to supported areas + Provides coaching, mentoring, and informal leadership to other trainers + Teaches other trainers and non-trainers to deliver well-defined training programs. Mentors / coaches other individuals delivering workshops + Partners with instructional designers during needs analyses to analyze new or redesigned workshops and provides input and feedback after course is delivered + Works flexible hours to support delivery of workshops which exceed the typical workday + Travels at least 25-50% of the time How you will lead + Training conducted based on well-defined curriculum + Classrooms set up properly (materials, technology, space) + Daily program/course schedules for multiple day classes aligned with design plan or adjusted to meet audience needs + Training compliance audits for outsourcers and vendors + Audit reports and recommendations for compliance gaps and performance gaps + Coaches/Supervisors/Managers trained to support trainees' transfer of learning from the classroom or technical based training (TBT) to the job + Needs analyses input + Delivery of train the trainer programs + Program/course effectiveness feedback delivered to designers + Workshops/courses delivery based on specific content and style required by the partner and/or customer + Evaluation input regarding the effectiveness of trainers they are mentoring EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.