The Kindle Content Learning Facilitator is responsible for training delivery and performance support for all new hire, continuing education, refresher and launch training for the Amazon.com Books organization. The Learning Facilitator will work closely with Customer Service Managers across multiple sites to support ongoing learning and provide awareness for upcoming training initiatives.

The ideal candidate will have a background in facilitation, project management, and driving process improvements across a global network. They will deliver training content, perform small-scale content maintenance, and provide feedback on new content. The person hired for this role must be able to manage the learning environment, report on ramp performance and knowledge tests results, and promote teamwork as a leader through facilitation, teaching, and coaching. A successful candidate will leverage deep understanding of the business to translate business insights and strategies into skills and capabilities needed by the audience.


Key job responsibilities
Candidates must have the ability to work across multiple locations with the ability to work autonomously and remotely from direct line management and/or peers and colleagues.

In addition, this role seeks both informal and formal feedback on training programs for trend analysis and for the improvement of training programs, as well as the identification of future training opportunities for our global support agents.

Expertise in developing and maintaining strong business relationships, collaborating with the Instructional Design team, and implementing communication plans are core to this position.

Candidates should possess excellent communication skills, including superior skills in explaining technical topics to novices and collaborating with subject matter experts and managers in one-to-one and one-to-many settings.

Overall, the learning facilitator is responsible for driving high quality training to all global support agents and playing a significant role in the development of a successful, effective global KDP Customer Service team.


About the team
Who We Are

The Learning & Performance (L&P) team provides curriculum development and training delivery to teams in the Books organization.

Our Mission

To provide our internal Books employees with the knowledge and skills needed to support our content providers with making their publishing goals come true.

Work/Life Balance

Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.