Job Description 

Job Summary 
Develops, administers and implements all training programs in 
accordance with the Business' initiatives and strategies. Conducts special courses designed for training selected groups 
of employees. Operates independently to effectively lead and manage classes, adapting to changing priorities and operating 
environments as needed. 
 

 Knowledge/Skills/Abilities 
• Consults with plan/Corporate leadership in assessing and meeting specific training needs. 
• Develops/Conducts training including both group facilitation as well as individual coaching to mitigate skill gaps. 
• Evaluates data and organizational needs to identify learning and development issues. Works with the department management 
to design and implement improvements. 
• Consults with business partners to improve learning outcomes. 
• Designs and maintains course curriculum and skill checks. 
• Manages the learning environment for classroom setup, systems setup, course materials, media, and on-line learning. 
• Crossed trained and can deliver training for multiple lines of businesses/departments 
• Tracks daily attendance and agent performance up against outlined competencies 
• Works collaboratively to coach classroom behaviors to ensure an environment conducive to learning is achieved.   

Job Qualifications 

Required Education 
Associate's Degree or equivalent combination of education and experience 

Required Experience 
1-3 years training/facilitating 

Preferred Education 
Bachelor's Degree 

Preferred Experience 
1+ years training/facilitating in a contact center 

1+ years training/facilitating in the Healthcare industry 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. 

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.