Job Description

About This Role

The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This role reports into the Supervisor, Centralized Learning Services and supports the Technology Operations, Corporate Functions, and Environment Health & Safety functionally-aligned pillar.

What You’ll Do

Perform LMS Administration tasks, to include:Uploading and testing contentCreating Instructor Led and On the Job Trainings in the LMSBuilding complex Curriculums and ProgramsEditing and revising items, curricula, programs, as neededCreation and management of assignment profiles and direct assignmentsRecords management and recording learning historyPulling and managing report subscriptionsAudit support as neededAct as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources. Respond to and troubleshoot inquiries related to training courses issues. Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely mannerSupport continuous improvement initiatives for ticket processing activities and participate in User Acceptance Testing when necessary. 

This role is in hybrid work model. Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

Qualifications

Who You Are

You are a service-oriented individual experienced with LMS administration, customer service or case management. You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.

Required Skills:

2-4 years of experience in learning, customer service, or general human resourcesExperience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems preferredGXP experience preferredExperience with a ticketing system/case management preferred (ServiceNow preferred)Possesses critical thinking and problem-solving skillsService-oriented attitude and willingness to learnAbility to prioritize workload in a fast-paced environmentExperience working in a HR shared service center is a plus

Education

Bachelor’s degree or the equivalent combination of education and experience required

Additional Information

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.