Position: Learning Operations & Customer Care Co-op/Intern
Number of Position(s): 2
Duration: 4 Months
Date: April 28th - August 29th, 2025
Location: Hybrid in Ottawa, Canada

 

The team you'll be a part of

In this role, you will leverage your problem-solving skills daily, ensuring each learner has the proper resources to help them succeed on their educational journey. While understanding the back-end operations that fuel NI Learning Services as an internationally recognized certification program, you will understand the importance of immediate and efficient service, critical thinking, and a positive attitude through analytical projects, systems management, and creative application. You will also be exposed to a dedicated team passionate about education and helping all learners succeed.
 

Education Recommendations

Currently a candidate for a bachelor’s degree or diploma in Business, Administration, Management, or Marketing with an accredited school in Canada.

Background in Administration, Management Excellent written and verbal communication skills Fluency in English

It would be nice if you also had:

Proficiency in Microsoft Excel  Superb multi-tasking skills needed Very detailed oriented

 

As part of the team, you will:

Respond to information requests from customers and employees utilizing multiple applications. Assist with website editing and other marketing-related tasks. Assist with Excel and or PowerBI report generation for the management team. Recommend and implement business process improvements. Some User Acceptance testing (UAT) of new tools and processes.