**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** The role is also responsible to build & maintain positive and productive relationships with other team members and customers. * Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the regional Talent Team * Roster Management: Managing the Registration/Cancellation for the Scheduled Offering’s (Classes). * Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...) * Pre-Preparation Hrs to host sessions * VC Producer Hosting the Session * Post session reports * Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session * Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants * Handling the Learning related queries received through Service-Now * Liaise between the Learner and the Talent team * Establish clear understanding of the Learning process flow and related activities * Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately * Strict adherence to the defined Service Level Agreements (SLAs) * Ensure quality compliance as per the defined standard Global process model * Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor * Assists with initiatives and other projects as assigned * Ensures organizational policies and processes are followed **Required technical and professional expertise** * If college graduate, fresh graduates AND experienced professionals are accepted * If college undergraduate, 1-2yrs of relevant work experience * 1-2 Years HR/Learning relevant experience * Flexibility in working hours to accommodate multiple time zones as needed * May need to work on extra hours in case of special customer requirements * Strong communication skills to cater to a Global audience, interpersonal skills and customer orientation; works effectively with others * Good interpersonal skills and customer orientation; works effectively with the team * Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job * Should essentially possess analytical and problem-solving skills * Pro-active and always pay attention to detail - this is critical when it comes to huge volume of transactions to be processed * Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements * Sound knowledge of MS Teams Technology or MS Teams platform * Proficiency in standard technology such as Out Look, IE, Windows, Excel, Word, PowerPoint, Access is necessary **Preferred technical and professional experience** * Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage)