Job Title: Learning Production Associate PVN ID: PS-2502-006729 Category: Instruction and Social Service Location: CUNY SCHOOL OF PROFESSIONAL STUDIES Job Description General Description About the CUNY School of Professional Studies: As New York’s leader in online education since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online (https://sps.cuny.edu/about/online-learning) bachelor’s and master’s degree options at the City University of New York, and serves as the University’s only undergraduate all-transfer college. With 24 degrees (https://sps.cuny.edu/academics) and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report (https://www.usnews.com/education/online-education/cuny-graduate-school-and-university-center-190576) for its quality online offerings, and noted for its soaring growth and enrollment, CUNY SPS has emerged as a nationwide leader in online education. The School’s renowned and affordable online programs—which offer in-state tuition to all students regardless of where they live—ensure that busy working adults may fulfill their educational goals on their own time and schedule. Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively. Reporting to Learning Operations, the full-time Learning Production Associate will provide technical production and actor-facilitation support in virtual instructor-led classrooms or simulation centers and assist with communication or learning content production assignments in support of the Administration of Children Services (ACS) Workforce Institute. Other Duties Duties and Responsibilities: In this multi-faceted role, the Learning Production Associate (LPA) is assisting in the following ways: + Serving as technical/producer support during virtual training or live simulations, + Assisting with training or communication content production or deliverables, or + Preparing and playing various roles to provide experiential learning opportunities for child welfare learners at simulation centers in various locations within the NYC five borough offices. Virtual Training Producer Support: + Serve as training support for virtual learning programs, including virtual simulations. + Assist participants and facilitators, as needed with troubleshooting issues on the learning platform and sharing accurate training materials. + In virtual simulations, serve as producer for operational procedures, including timing, creating and managing breakout groups, and monitoring chat window. + Update an Issues Log and other reports for ongoing assessment and process improvement. In-person Simulation Production Support: + Work from written procedures and sketches to set up, test, monitor, troubleshoot AV equipment before, during, and after simulation-enhanced courses. Use prop plan to confirm that furniture and props are set as planned. + Walkthrough staging and technical rehearsal with actors. Follow the camera mapping for each rotation of the simulation-enhanced course. + Verify that all AV equipment is accounted for, in working order, and perform cleaning procedures. + Inform the Program Manager of any simulation delivery issues or needed equipment repairs. Content Production Support: + Support ACS-funded learning content improvement requests (i.e. editing, translation, incorporating demos and simulations), or + Assist the Communications team with conceptualizing, producing, and delivering video and/or print content. Actor-Facilitator Support As a professional actor-facilitator, will play the primary parental role and female and/or male-presenting youth role for in-person and virtual simulation training. Other related/tangential roles may be assigned as needed. Serve as a standby actor as needed. The actor-facilitator will liaise with internal and external stakeholders and trainers to ensure that the learning experience meets organizational programmatic needs. Parental Role: + Represents various ethnic and cultural backgrounds. + Ability to portray a parent of children aged 8-15 years-old (age varies depends on program). + Understand some indicators of age-appropriate behaviors. Female and/or Male-Presenting Youth Role: + Represents various ethnic and cultural backgrounds. + Represents age range of 8 – 15. + Ability to portray varying age-appropriate behaviors and characteristics, including attitude and expression. Other + Support other assignments as needed. + Participate in community and professional development events and meetings. Qualifications + Bachelor’s degree required. + Prior work experience (Minimum of 3-4 years). + ACSWI experience a plus. + Excellent time management skills and ability to multitask and prioritize work. + Excellent computer skills and the ability to learn new software and technologies. + Ability to relate effectively with a variety of people and personalities and communicate clearly and effectively both orally and in writing. + Punctual; Ability to follow directions. + Must have troubleshooting knowledge for the usage of virtual training in Zoom and or Teams. + Knowledge of video editing techniques or applications used in multimedia production, a plus. + Must be willing to travel to in-person locations throughout New York City. In-person simulations require all day availability on-site during business hours. Additional Actor-facilitator Qualifications + Able to respond quickly to character feedback and guidance. + Comfortable using listening devices and receiving direction during live simulations. + Skilled in stage and/or live video performances. + Able to dress and supply appropriate attire for different scenarios. + Demonstrated experience with improvisation. + Involvement in education, training facilitation, content production, and/or training and development. The Research Foundation of the City of New York & Diversity: Diversity is a core value at the Office of Innovative Learning Solutions (ILS) at the CUNY School of Professional Studies (CUNY SPS). We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty and believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. RFCUNY Benefits RFCUNY Employee Benefits and Accruals About the Research Foundation The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs. Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law. Key Features Department ACS Workforce Institute Status Full Time Annual Salary Range $65,000.00 - $70,000.00 Closing Date Apr 28, 2025 (Or Until Filled) Bargaining Unit No Actions + Apply + Print + Email + Linkedin + Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=PS-2502-006729&title=Careers at RFCUNY) + Google + + Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=PS-2502-006729)