HealthPartners is hiring a Learning Specialist. The intermediate learning specialist delivers and maintains end user training on assigned products. The person in this position provides in-person and virtual training and assistance to physicians and staff to support correct utilization and optimization of the technology.  This position also tests and maintains the training environments used for training.

 

MINIMUM QUALIFICATIONS: 

Education, Experience or Equivalent Combination: Bachelor’s degree in related field or equivalent training/healthcare experience in lieu of degree 3 years of experience in IT or training Licensure/ Registration/ Certification: Knowledge, Skills, and Abilities: Strong presentation, facilitation skills and public speaking experience Strong organizational skills Ability to foster and maintain relationships throughout all levels of the organization Strong written, verbal and interpersonal communication skills Ability to handle multiple priorities, ambiguity, continuous change and stressful situations Strong attention to detail Learns and follows Agile values and principles

 

ESSENTIAL DUTIES:  

Maintains end user training to support predefined learning objectives and promote end user learning and system acceptance Completes prep work for classes, including coordinating logistics, timing and scheduling of classes, and participant registration/attendance tracking in the Learning Management System (LMS) Maintains training rooms and resources Resolves how-to ticket requests and partners with other teams to reduce their root cause. Ensures training environments accurately reflect the Production environment in order to provide realistic and comprehensive training of the application(s) Communicates training policies and procedures across the organization Monitors training feedback and metrics and, with supervisor oversight, modifies training and/or approach as needed to meet learners’ needs and expectations Follows best practices for learning software, content management and communications Identifies new technology, opportunities for automation, and other improvements to customer and internal workflows Performs other duties as assigned Ability to use reports from the Learning Management System (LMS) to answer questions for stakeholders and identify opportunities for changes to classes.

 

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:  

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.