Job summary
Learning Specialist (Japanese)

Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Business Customer Services learning experience team is seeking Sr. Learning specialist. Overall responsibility include boosting the competencies of our customer service associates by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization.

Key job responsibilities
Job Responsibilities:
1. Be an expert communicator (Written and Verbal Communication) in Japanese (JLPT N1) and English
2. Deliver Amazon orientation and new hire training to all job levels (virtually or in person; as the business requires)
3. Meet/exceed performance expectations w.r.t New hire training (e.g. Training Yield, customer experience and AHT performance)
4. Design and Deliver continuous learning sessions for existing employees to meet/exceed improvement goals
5. Proactively analyze performance data to identify gaps, propose and deliver training interventions to meet/exceed improvement goals
6. Gather training needs (via performance data analysis, voice of business and voice of associates sessions), design and deliver training interventions to address these needs
7. Maintain and report data (e.g. trainee attendance, performance and analysis etc.) timely and accurately
8. Participate in call listening sessions and quality calibrations to keep abreast of updates and developments
9. Take customer contacts every month to keep abreast of latest process updates and changes
10. Lead and/or be a team member on improvement projects that are aimed at enhancing business performance


Key job responsibilities
• Coordinate training sessions based on site needs;
• Conduct Daily sessions with trainees;
• Track and providing weekly debriefs and reporting to the ABCS Leadership Team;
• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;
• Contribute to additional training projects as required;
• Understands workflow and daily production goals;
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;
• Maintains a positive attitude and presence on the floor;
• Facilitates and presents to groups of up to 30 people in a class;
• Act as an effective people manager during mentored production periods during training.