Ring is looking for a customer-obsessed, detail-oriented Learning Systems Manager to provide workload guidance, oversight, stakeholder communication, and analytics/reporting for the Learning Experience Design team as part of the Ring Customer Support Organization.

You will anticipate bottlenecks and balance business needs to move projects forward quickly. You thrive and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities.
This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above all, you must possess a passion for learning and contribute to team and customer success.

Key job responsibilities
• Manage the LMS vendor relationship and manage upgrades and customization.
• Oversee implementation of the selected Learning Management System (LMS) and manage day-to-day operations and support of the LMS.
• Partner with Workforce Management to keep reliable LMS registrations, logistics, admin permissions, marketplaces, and groups for all audiences.
• Build mechanisms and outreach efforts for sites to access, manage, and troubleshoot LMS issues as needed.
• Provide LMS support to both internal stakeholders and external users.
• Document standard operating procedures around daily business processes.
• Lead system upgrades and system changes and related technical requirements of all learning technology platforms.
• Communicate updates through extensive written material to keep leadership and stakeholders informed.
• Manage licenses and contracts for technology tools.
• Manage legal and information security reviews and evaluations for new and proposed technologies.
• Own training completion reporting processes, including data analysis and presentation of insights to leadership.
• Collaborate closely with Business Intelligence (BI) and Operations (Ops) stakeholders to align learning initiatives with organizational goals.
• Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities.
• Travel may be required.

A day in the life
In this position, you will evolve the learning systems strategy and execution for Ring operations learning. You will oversee and work directly on learning systems that utilize your expertise in instructional technologies, vendor management, and human performance technology to enhance the performance of Ring associates. The solutions you create will enable improved learner experience and provide quantifiable data. You should have people leadership experience, experience working across global locations, expertise in developing and maintaining strong business relationships, and collaborating across parts of a business. This includes assessing technology requirements, ensuring ongoing accessibility to learning systems at all sites, testing learning solutions prior to launches, and developing reporting mechanisms including dashboards for managers and supervisors.

About the team
Our team is dedicated and responsible for the learning and development of Ring Customer Support organization. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a first-class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.