As the Leasing Consultant, you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’s unique features, and helping prospective residents find their next apartment home. 

Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.  

Are you ready to make an impact?  

The day-to-day: Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers. Leasing Consultants may work with any of the following: 

Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questionsMaintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectationsLease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectationsProvide tours of the community in diverse weather conditionsEnsure the quality of the community and apartment homes is ready to showcase dailyPreserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.Assist and engage with retention, resident parties, and renewalsCollaborate with fellow team members 

What you bring: 

Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team membersStrong organizational and time-management skillsEnthusiasm to empathize, collaborate, and engage with othersDesire to improve the lives of those around you1-2 years of customer service or sales experienceAdherence to Fair Housing best practicesBasic computer skills, including familiarity with Microsoft SuiteAptitude to being solution-orientedProperty Management skills/experience preferred High School diploma or equivalent Willingness to work three weekends per month  Application deadline - 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.