Job Title: Leasing Consultant Internship Salary: $19 - $22/hr. For credit partnership opportunity with Portland State University Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, properties, and clients. Property management may be our business, but people are our passion. Empowering you to be the best. About the leasing consultant internship position: The leasing consultant intern will gain exposure to various on-site roles and participate in training programs. They will shadow senior on-site team members who will coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals, as well as the following: + Work with the on-site team to get a sense of each site-level role's day-to-day duties and responsibilities, including leasing professionals, maintenance team, assistant manager, and community manager. + Responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. + Become familiar with company applications and operational techniques by completing required Avenue5 training programs. + May work on special projects that require building relationships and partnering with other Avenue5 associates. + May work with and contribute to outreach and promotion efforts utilizing website and social media outlets. + May conduct market research on and prepare an assessment of a conceptual idea for the property or region. + Participate in all Intern program events such as onboarding, career kick-off call, training and workshops, mentorship activities, and site visits. Primary responsibilities and objectives: + Ability to focus on the needs of others by listening, understanding, and showing empathy and respect. + Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. + Ensures model apartments are in touring condition. + Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. + Maintains accurate and detailed records of traffic activity by entering applicable information into the computer. + Follows up with all prospective residents via phone, mail or email. + Converts phone traffic into scheduled appointments with prospective residents in order to tour the property. + Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team. + Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents. + Completes weekly leasing reports in accurate and timely fashion. + Ensures all open and close procedures are completed daily. + Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately. + Responsible for shopping competitive properties. + Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. + Assists with processing work order requests for residents and ensures work is completed in a timely manner. + Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. + May be asked to assist with planning and implementing resident activities in order to increase resident retention. + Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. + Performs other duties as assigned. Education and experience: + High school diploma is required. + Must be enrolled in Portland State University with an interest in a career in the real estate property management industry. Skills and requirements: + Excellent customer service and interpersonal skills with the ability to relate to others. + Basic level knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel. + Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel. + Excellent interpersonal skills to effectively and sensitively communicate with all levels of management. + Sensitivity to confidential matters is required. + Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency. + Ability to relay technical concerns with adequate detail, quickly and accurately. + Capability to read, write, comprehend, and converse in English. + Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system. + Strong organizational and time-management skills. + Ability to cope with and defuse situations involving angry or difficult people. + Must maintain a valid driver’s license, clean driving record and current auto insurance is required. + Must comply with all safety requirements. + Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment. Our core beliefs: + Put people and partnerships first + Empower associates + Focus on solutions + Champion ideas that accelerate success + Deliver proof over promises Experience our award-winning culture: + Top 15 national finalist on the Best Places to Work Multifamily™ + Certified as a Great Place to Work® since 2017 + Listed as one of the Best Workplaces in Real Estate™ + Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal + Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List We’re a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you do not see anything today, keep checking. Tomorrow, you may find your dream job.