Ability Analyst - C410AN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. Location: Lake Mary, FL; Sunrise, FL; Hartford, CT Start Date: September 02, 2025 Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone Length of Training: 4 Weeks Work Hours After Training: Monday-Friday; core business hours with flexible start and end times This role will have a Hybrid work arrangement, with the expectation of working in office 3 days a week (Tuesday through Thursday). RESPONSIBILITIES: + Work with internal and external customers to retrieve and relay information relevant to leave management claims. + Provide exceptional customer service using professional written and verbal communication skills. + Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude. + Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight. + Maintain a dedication to meeting the expectations and requirements of internal and external customers. + Help to create a positive team environment that achieves Employee Benefit Claims Diversity and Inclusion initiatives and objectives. QUALIFICATIONS: + HS Diploma/GED required; Associate’s or Bachelor’s degree preferred. + 1+ years of claim experience a plus. + Medical terminology is a plus. + Strong organizational and prioritization skills. + Exceptional problem solving. + Exceptional Critical Thinking Skills. + Professional verbal and written communication skills. + Continuous Improvement Mindset. + Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment. + Thrives in a structured team environment. + Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously. WHAT ELSE CAN YOU TELL ME? + This role will have a Hybrid work arrangement. + For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/75Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. How We Focus on Your Wellbeing: ​ + 401K, Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. ​ + 25 days paid time off in your first full year and Paid Holidays + Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits + Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)​. + Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits) Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day. 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