**DESCRIPTION** The Leave Case Manager is responsible for supporting the administration of employee leave of absence programs in both the United States and Canada, including FMLA, ADA accommodations, short-term disability, parental leave, provincial, federal and other company leave policies. This role ensures compliance with applicable federal, state, and local regulations while providing excellent support to our Acosta team throughout the leave and accommodation process. The Leave Case Manager will also analyze leave data, identify trends, support escalations, and maintain detailed reporting to support HR operations and strategic decision-making. **RESPONSIBILITIES** **Essential Duties and Responsibilities** **Leave and Accommodation Administration** + Manage the end-to-end process for employee leaves of absence, including intake, review, approval, tracking, and return-to-work coordination. + Support and coordinate the administration of ADA accommodations, including evaluating recommendations and facilitating the interactive process between managers, HR and our vendor. + Identify concerns when reasonable accommodations are not supported by managers in accordance with the ADA and ADAAA (Americans with Disabilities Act Amendments Act) to support employees with disabilities. + Coordinate with third-party administrators, payroll, benefits, and managers to ensure efficient and accurate leave and accommodation processing. **Compliance and Policy Adherence** + Ensure compliance with federal, state, and local laws, including FMLA, ADA, ADAAA, HIPAA, and state-specific leave regulations. **Employee Support and Communication** + Serve as the primary point of contact for employees needing escalated support of leave or accommodations, providing timely, clear, and empathetic assistance. + Direct employees to the correct resources and contacts for the specifics of their current need or level of support. **Data Analysis and Reporting** + Analyze leave and accommodation data, including leave types, durations, employee demographics, and accommodation trends. + Provide insights and recommendations to HR leadership for improving leave policies, processes, and workplace accommodations. **Collaboration and Process Improvement** + Work closely with HR, legal, and management teams to ensure consistent application of leave and accommodation policies. + Provide training and guidance to managers on ADA requirements, leave procedures, and compliance responsibilities. + Identify opportunities to enhance leave and accommodation processes to improve employee experience and operational efficiency. **QUALIFICATIONS** + **Education:** + Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). + **Experience:** + Minium of 4 years of experience in leave administration, ADA case management, HR, benefits, or a related field. + Experience with FMLA, ADA, ADAAA, STD, and other leave-related programs. + Experience working with a third-party administrator (including implementations) is preferred. + Experience working with US and Canada leave laws is preferred + **Skills:** + In-depth knowledge of both United States and Canada federal, state, and local leave laws, including FMLA, ADA, and ADAAA. + Strong understanding of the interactive process for ADA accommodations. + Excellent organizational skills and attention to detail. + Strong written and verbal communication skills. + Proficiency in HRIS systems, leave management software, and Microsoft Office Suite. + Experience with data analysis and reporting tools (e.g., Excel, Service Now) is a plus. + Ability to work independently while identifying problems, analyzing information and draw valid conclusions for resolution + **Certifications:** + Professional certifications (CLMS) are preferred but not required. **Core Competencies** + **Compliance Orientation:** Ensures strict adherence to leave laws, ADA requirements, and confidentiality standards. + **Empathy and Communication:** Provides compassionate and clear support to employees navigating leave and accommodations. + **Attention to Detail:** Maintains accuracy in all aspects of leave and accommodation administration. + **Problem-Solving:** Effectively resolves complex leave and accommodation-related issues. + **Analytical Skills:** Identifies trends and insights from leave and accommodation data to inform decisions. + **Collaboration:** Works effectively with cross-functional teams and stakeholders. **Benefits** + Competitive salary + Health, dental, and vision insurance + 401(k) with company match + Paid time off and company-recognized holidays **Physical Requirements** + **Sitting for Extended Periods:** Ability to remain seated at a desk or workstation for prolonged periods, typically 6-8 hours per day. + **Manual Dexterity:** Ability to use hands and fingers for typing, writing, and operating a computer, telephone, and other standard office equipment. + **Visual Acuity:** Sufficient visual ability to read documents, computer screens, and data reports with clarity. + **Hearing and Speaking:** Ability to communicate clearly and effectively in person, over the phone, and through virtual platforms. + **Mobility:** Ability to move within an office environment, attend meetings, and access various departments as needed. **Cognitive Requirements** + **Attention to Detail:** High level of accuracy when reviewing documentation and maintaining records. + **Critical Thinking:** Ability to analyze complex leave and accommodation cases, interpret laws and policies, and make sound decisions. + **Problem-Solving:** Capacity to assess issues related to leave eligibility, compliance, and accommodations and develop effective solutions. + **Organization and Time Management:** Ability to manage multiple cases simultaneously, prioritize tasks, and meet strict deadlines. + **Data Analysis and Interpretation:** Ability to analyze leave data, identify trends, and generate meaningful insights for reporting purposes. + **Memory and Recall:** Capacity to retain and recall information on leave policies, procedures, and compliance requirements. + **Communication Skills:** Strong written and verbal communication skills to provide clear guidance and empathetic support to employees and stakeholders. + **Decision-Making:** Ability to make timely, informed, and ethical decisions related to leave administration and ADA accommodations. + **Emotional Intelligence:** Ability to understand and respond to employee concerns with empathy, professionalism, and discretion. + **Adaptability and Flexibility:** Ability to adjust to changing regulations, policies, and workloads while maintaining high performance. + **Confidentiality and Integrity:** Ability to handle sensitive employee information with the highest level of discretion and ethical responsibility. These physical and cognitive requirements ensure that the **Leave Case Manager** can effectively manage leave and accommodation processes while maintaining compliance and supporting employees with professionalism and care. **Equal Opportunity Employer** Acosta is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We comply with all federal, state, and local laws regarding reasonable accommodations for qualified individuals with disabilities. \#DiscoverYourPath **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ **Acosta et Mosaic** sont les **forces motrices** en matière de **ventes et de marketing** derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. **Acosta et ses filiales** , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. **Acosta et ses filiales** sont des employeurs offrant **l’égalité des chances** . Nous nous engageons à fournir des **aménagements pour les personnes handicapées** . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la **Déclaration de confidentialité d’Acosta et les Conditions d’utilisation** . Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Corporate **Salary Range:** $.00 - $.00 **Company:** Acosta Services, Inc **Req ID:** 3851