About the company  

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. 

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. 

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.  A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. 

 

Bring your flavor 

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. 

#bringyourflavor 

#LI-LZ1 

 

What you will be doing 

The Centralized Leave of Absence (LOA) Supervisor is responsible for supervising, coaching, developing, and motivating a team of LOA administrators to deliver maximum customer satisfaction. The LOA Supervisor will serve as a subject matter expert to employees and managers on leave of absence policies and processes for all types of continuous, reduced schedule, and intermittent leaves. The LOA Supervisor will serve as an escalation point for LOA administrators needing additional help or guidance in their daily tasks. The role will also assist senior management in resolving division leave issues and working on special projects as assigned. 

The position will be based in Phoenix, AZ. 

 

Main responsibilities 

 Supervise, coach, develop, motivate, and lead a team of LOA administrators to achieve optimum performance and comply with all company policies and procedures.   Serve as a first-level resource for the LOA team. Team Supervisors will ensure that their team is knowledgeable of state and local leave policy.   Serve as a point of escalation for associate concerns and to resolve complex issues escalated by divisions or senior management.  Assist with continuous improvement in processes, policies, and development of standard operating procedures (SOPs), as needed.  Research and follow up on calls which could not be resolved within the pre-established time limit. Sets realistic time deadlines for research, exhausts all available resources to obtain information, evaluates conflicting information, and zeros in on essential communication.   Provide reports and updates to Senior Manager regarding team member's performance and the team's production results. Devise, present, and conduct improvement plans as needed.  Maintain weekly production data on LOA administrators using designated knowledge management systems and processes.   Maintain reports, letters, and other artifacts as needed to adjudicate claims using designated knowledge management systems.  Responsible for enforcement of company policy through corrective action for immediate staff (as needed). Be knowledgeable of company policy inside and out and do not hesitate to address non-compliance.  Regularly informs superiors of problems. Communicates with and coaches LOA administrators, so formal corrective action is rarely needed.  Attend / Conduct weekly meetings for planning hours, volume, staffing, and cost containment.   Takes a participative approach to meetings and helps others with problems beyond his / her control.   Attend / Conduct weekly meetings for morale focus groups, shift meetings, positive news.  Serve on interview panels and participate in the final selection of new administrators.  Communicate performance against department goals on a weekly basis. Identifies team members' strengths and areas for improvement. Delivers feedback to team members directly and constructively. 

 

What we are searching for  

 Education Level: 

Bachelor’s degree in human resources or related field is preferable

 

Experience Level:  

Two (2+) plus years of supervisory experience required.  Four or more years of leave management experience in a large organization.  Four or more years of a human resources or benefits operation. Emphasis on Federal and State compliance, such as FMLA, is desired. 

 

Skills and Experiences:  

Extensive PC knowledge, specifically in MS Office software applications.  Extensive knowledge of Internet and web browser applications.  Excellent interpersonal skills.  Excellent Oral and Written communication skills.  Ability to work under pressure in a fast-paced environment.  Organizational skills – attention to details.  Flexibility regarding work hours mandatory (24/7 department).  Strong Knowledge of Oracle HR modules, PeopleSoft HRMS application, or similar software.  Advanced knowledge of Federal, State, and Local Laws, Human Resource, and Benefits. Labor Relations and union environment experience a plus. Subject matter expert of FMLA, ADA, USERRA, HIPAA, and requirements of various states.   Specialized knowledge of leave management systems, especially ClaimVantage  Excellent communication skills, both oral and written, to have the appropriate level of interaction with customers interpreting policies, procedures, and technical applications in a positive fashion.  Must be highly skilled with Microsoft Office applications, including Word, Excel, Access, and PowerPoint.  Proven team player with excellent customer service skills.   Must be able to manage confidential information.  Solid judgment and decision-making skills to ensure all tasks are performed timely, legally, and ethically 

 

What is it like at Albertsons?  

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. 

  

Albertsons is an Equal Opportunity Employer  

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.    

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).