NY HELP Yes Agency Attorney General, Office of the Title Legal Assistant 1 (Spanish Language) (NY HELPS) - Labor Occupational Category Legal Salary Grade 14 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $54860 to $66634 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County New York Street Address 28 Liberty Street City New York State NY Zip Code 10005 Duties Description In close association with an attorney or attorneys, Legal Assistants perform a variety of paralegal activities that require formal education and experience. The Legal Assistant 1 (SL) will be assigned to the Labor Bureau’s intake functions and will perform tasks that require knowledge of employment laws, the work of the labor bureau, its intake system and protocols. They will be provided with clear guidelines as to how to screen complaints and how to route, resolve, and/or assign them to bureau attorneys based upon analysis of the subject matter and the exercise of sound discretion and decision-making. The incumbent performs any or all of the following duties:• Respond, in various forms (verbal and written), to questions from the general public or others concerning the work of the bureau and its intake protocols.• Review communications from the public (email, phone message, mailed letters, faxed letters, online complaint forms) to make an assessment of subject matter. If additional information is necessary to properly ascertain subject matter, contact complainants to obtain such information. • Interview members of the public to obtain detailed information regarding complaints made to the bureau in order to determine the best course of action based on the information obtained.• Use the guidelines and other resources provided to determine whether a complaint falls within the bureau’s jurisdiction or should be referred to another bureau or entity/agency. Make appropriate referrals and recommendations to resolve complaint, under the supervision of bureau attorneys as necessary.• Inform members of the public who contact our office about our procedures and what to expect as their complaint/inquiry/communication is reviewed and assessed. • Contact various persons to obtain information to make proper determinations concerning inquiries from the public. This includes individuals both within and outside the Labor Bureau, including Constituent Services and other bureaus within the Attorney General’s office. • Enter and assign inquiries/complaints from the public into NYMatters (the Attorney General’s electronic case management system). Manage, update and close such complaints/ inquiries. • Respond to more complex inquiries regarding the bureau’s receipt and handling of complaints from particular individuals or entities, including the OAG press office, state legislators, etc. • Run reports on complaints received and handled by bureau.• Prepare the bureau’s monthly intake calendar.• Update the bureau’s Intake Wiki, which provides resource information concerning employment laws, guidance and resources.• Work with bureau attorneys and contact employers about potential resolution of callers’ claims/complaints.• Assist in identifying inquiries/complaints received by the bureau in response to FOIL requests. • Manage and organize public complaints/inquiries for record-keeping/reporting purposes. • May develop, maintain and/or update database programs and methods of data analysis (within or external to NYMatters) for the intake system.• Research laws, rules, statutes, etc. in order to find solutions to complaints received.• Monitor and evaluate the entry of intake data in NYMatters and assist in correcting problems and errors.• May assist in the recruitment of employees by answering questions and providing information concerning the particulars of the position, bureau goals and objectives.• May review employment applications and identify candidates that meet qualifications for job postings.• May perform initial interviews with candidates to determine qualifications and interest in employment.• Update and maintain training materials for the position and suggest appropriate changes to protocol.• Work with bureau attorneys on complaints that are elevated to investigations, including scheduling and interviewing witnesses/workers, reviewing and preparing legal documents, etc.• Must work collaboratively with supervisors and bureau staff.• Complete routine investigative work for attorney review. • Gather complete information from a variety of sources. • Provide a preliminary analysis of information to attorneys.• May maintain or oversee tracking systems, calendars, and reporting systems. • May open and close files or cases or oversee the process of opening or closing files and cases. • May draft legal responses to the courts or other interested parties as directed or authorized by an attorney.• Perform other duties as assigned. Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. NON-COMPETITIVE QUALIFICATIONS: Candidates must have:A minimum of two years of full-time experience as a Paralegal/Legal Assistant (see “Definition” below).ORAn associate degree (or higher) in a Paralegal/Legal Assistant/Legal Studies program or a certificate in a Paralegal/Legal Assistant program where the degree was granted from a regionally accredited college or university or one approved by the American Bar Association (ABA).ORAn associate degree (or higher) in any field where the degree was granted from a regionally accredited college or university or one approved by the American Bar Association (ABA) and one year of experience as a Paralegal/Legal Assistant (see “Definition” below).Substitution: Graduation from an accredited (ABA approved) law school with a degree required for NYS Barwill be accepted as meeting the educational and experience requirements for this title.Definition: A Paralegal/Legal Assistant is someone who applies knowledge of the law and legal procedures in rendering direct assistance to lawyers, clients, and courts; prepares and interprets legal documents and forms; researches, compiles, and uses information from legal materials to provide both written and verbal comments on their findings; and analyzes and handles routine procedural problems independently with minimal attorney oversight. Non-qualifying experience includes receptionist, records clerk, bookkeeper, and office manager. OTHER WAYS TO QUALIFY:Reachable on the Department of Civil Service Eligible list for Legal Assistant 1 (SL).ORPermanent or Contingent-Permanent competitive status as a Legal Assistant 1 (SL).OREligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website. OR55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, candidate must be currently enrolled in the Civil Service 55b/c program and must meet the minimum qualifications listed above. SPANISH LANGUAGE (SL) PARENTHETIC:This position is designated with a Spanish Language (SL) parenthetic. To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing, and reading the Spanish language at a level that will ensure your ability to perform the duties of the position. Additional Comments *The base salary will include an additional $3,400 per year in downstate adjustment location pay.Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules.The agency's hours of operation are Monday through Friday, between 8:30 am and 5:00 pm (37.5 hours/week). Scheduling determinations are dependent upon the needs of the Bureau and will be communicated during interviews. Some positions may require additional credentials or a background check to verify your identity. Name HR Recruitment Telephone 518-776-2500 Fax Email Address HR.Recruitment@ag.ny.gov Address Street NYS Office of the Attorney General The Capitol City Albany State NY Zip Code 12224 Notes on Applying In your submission, you must provide sufficient information to determine from your resume and/or cover letter that you meet the minimum qualifications stated above. If a certificate or degree is required to demonstrate that you meet the minimum qualifications, you must provide proof that you hold the required certificate or degree. To apply, please send your resume, cover letter, and a copy of your degree/transcript (if applicable) to HR.Recruitment@ag.ny.gov. Be sure to include the Vacancy # and Title of the position in the subject heading of your email. Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For more information about the Attorney General's Office, visit: www.ag.ny.gov.