Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The primary role of the Billing Support Specialist III is to perform administrative tasks in support of the client's billing department.

Hours: 3:30pm-12am ET, Monday-Friday

Monitor and respond to inquiries sent to the centralized billing inboxPerform time editsRespond to billing inquiries or redirect to the appropriate billerPrepare ad-hoc reports, providing analysis of financial and historical dataProvide backup billing assistance when the Biller is out of the officeAssist in obtaining timekeeper approval for Billing clientsPrepare invoices according to client billing guidelinesRespond to inquiries timely and effectivelyPrioritize and meet aggressive deadlines while handling a high volume of workBuild, maintain, and deliver professional customer service and maintain positive working relationships with all internal and external contacts. This position requires routine communication with client contacts and other personnel, both inside and outside the firmPerform other duties as assigned

Qualifications

Education

Minimum: High School or GEDHS Diploma

Years of Experience

Minimum Years of Experience: 2More than 2 years of relevant billing, accounting, or financial experience directly related to the duties of the position

Skills and Certifications

Experience with Aderant/CMS, Elite, or similar softwareProficiency with Outlook, Word, and ExcelExcellent oral and written communication skillsAbility to interact with clients in a professional, service-oriented mannerAbility to work independentlyAbility to prioritize tasks and complete work within established deadlinesAbility to thrive in a team environment and look for opportunities to provide additional supportExperience with some sort of billing platform/softwareExperience with various e-billing vendor portals preferredStrong attention to detailAbility to solve problems independently

Additional Information

The national pay range for this role is $37,800 to $67,400 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans