Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. The hours of this position will be Monday-Friday 8am-5pm ET or 9am - 6pm ET (hours may vary based on business needs). This position provides support to Legal Process Operations in handling and review of legal orders (levies, garnishments, subpoenas) served on the Bank. Evaluates work processes to ensure compliance with applicable procedures, laws and regulations. Collaborates on the development of process enhancements in response to identified risks or auditing efforts. Provides best practices, research, reports, and may be primary point of contact to support the continuous improvement of workflows. Responsibilities Operations - Performs a range of duties to facilitate daily operations. Assists with complex requests, Quality Reviews, and escalations to internal and external parties. Works with Legal Process Operations leadership in updating processes to improve efficiency, better adhere to laws and regulations, and mitigate risks. Conducts training and updates to procedural documentation as needed. Legal Support - Assists in-house legal counsel with management of legal notices served on the Bank and related matters. Works closely with requesting parties to resolve issues related to legal processes. Works closely with in-house legal counsel as a legal escalation point for Legal Process Operations. Researches, investigates, analyzes, and ensures timely responses to subpoenas, garnishments, and other legal process served on the bank. Coordinates with other business units within the Bank on document productions, responses to subpoenas and other court filings, coordinating court appearances/testimony. Interfaces with outside parties, internal clients, and customers where appropriate. Documentation - Develop and maintain in-depth understanding of Legal Process Operations' processes and procedures. Communication - Communicates directly in-person, by telephone, by videoconference, and by email with directors, officers, external counsel and other business leaders and associates. Must communicate clearly, effectively, and professionally. Qualifications Bachelor's Degree and 2 years of experience in Paralegal, Legal Assistant, or Banking with specific emphasis on Lending, Operations, Compliance, Corporate Governance or Litigation. OR High School Diploma or GED and 6 years of experience in Paralegal, Legal Assistant, or Banking with specific emphasis on Lending, Operations, Compliance, Corporate Governance or Litigation. Additional Preferred Qualifications Knowledge of civil litigation and legal processes required Experience in reviewing legal orders (levies, garnishments, subpoenas) required Proficiency in Microsoft Office Suite Strong communication skills – interpersonal (oral and written) Advanced organizational and multitasking skills Detail oriented Customer service skills First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits