Key Responsibilities:

Legal Systems Team Support: Assist with maintenance of multiple customized SaaS applications. Monitor application performance, diagnose, troubleshoot, research and resolve issues to ensure optimal functionality. Assist with user access and permissions. Assist with regular application audits and updates and help maintain data integrity by running queries and analyzing data. Provide application support and training to users. Assist with documentation for application configurations, processes, procedures and guidelines. Subject matter expert for customised Legal applications and infrastructure. Point of contact for application user inquiries. Recommend solutions or alternative methods to meet application requirements. Project Coordination: Assist with developing project plans and timelines. Assist with monitoring project progress and communicate project status. Coordinate with cross-functional teams to gather requirements and resources. Ensure compliance with application standards and project management best practices. Collaboration and Communication: Collaborate with internal application professionals, vendors, and stakeholders to ensure seamless operations. Effective communication with stakeholders to explain application issues and solutions. Prepare and present department reports on system performance, project status, and outcomes. Assist with audit and maintaining standard reports for ongoing customer needs.

Qualifications:

Minimum 2 - 3 years’ experience in a similar role. Able to work a standard shift of 3:00 p.m. – 11:00 p.m. local time. Prior work experience in USA company. Demonstrated interest in legal technology and legal processes. Strong knowledge of system applications (Microsoft office suite, Adobe Acrobat, Zoom, etc.). Exceptional communication and interpersonal skills. Excellent problem-solving and analytical skills. Strong organisational and multitasking abilities. Ability to complete deliverables to specifications.

Preferred Skills:

Familiarity with database management and SaaS application development. Ability to work independently and as part of a team in a fast-paced environment. Strong analytical skills to foresee potential impacts and outcomes of decisions. Proactively identifies and addresses opportunities and challenges without requiring direction. Shows enthusiasm for taking on new responsibilities and going beyond the assigned duties. Experience in project management methodologies and tools.