**Description:** **Your journey begins now!** At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. A Leisure Sales Coordinator is part of the reservations department. They are responsible for supporting the Reservations Department by taking inbound calls and emails. They support the Leisure Sales Managers in order to advance sales, increase conversation rates on travel agent bookings, increase service levels to travel agent accounts, and coordinate operational needs for the travel segment. · Supports the Reservations Department by taking a minimum of 7 inbound calls a day · Responsible for travel advisor quotes, booking reservations, and experience planning for Miraval Berkshires, Miraval Austin and Miraval Arizona · Responsible for overseeing travel agent stay requests; requesting rate availability, booking reservation, experience planning, site alert, arrival amenity and giving property tours (when needed) · Oversee commission process for Miraval Berkshires by completing a weekly cross check report delivered to accounting dept. Will also respond to commission inquiries from clients in a timely manner · Point of contact for all FHR related reservation issues, including Expedia integration for all Miraval properties · Coordinates deliveries of amenities and personal note requests from agents · Coordinates planning of FAMs (familiarization trips for clients) including VIP experience planning, preparing amenities, site alert, etc · Conducts property tours for visiting advisors when needed · Keeps track of amenities pars and orders · Responsible for tracking VIP arrivals: work with Front Office on blocking rooms and upgrades when available, preparing site alerts and VIP gifts when appropriate Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. We thank you for your interest. Be well. Miraval Berkshires offers: + _World class resort_ · _Awarded Fortune’s 100 best companies to work for_ · _Unlimited use of our fitness center, yoga classes, and lectures_ · _Tuition or wellbeing reimbursement_ · _Free golf_ · _Employee discounts on all spa services and programming_ · _Discounted rates at Hyatt Hotels_ · _Positions with flexible schedules_ **Qualifications:** + -Minimum of 2 years of high-end sales and customer service experiences preferably in a call center, sales/customers service and/or hospitality environment.-Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Visual One preferred).-Exceptional time management, detail and organizational skills.-Must be a strong compassionate team player with a self-sacrificing personality.-Professional demeanor and presence with exceptional verbal, written and electronic communication skills. **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Primary Location:** US-MA-Lenox **Organization:** Miraval Berkshires Resort and Spa **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Administrative **Req ID:** LEN000801 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.