Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

 

Role could be full time or part time (50% or 75%)

 

Your responsibilities:

Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment Guide customers according to solution trees and knowledge base to solve incidents and service requests Using remote tools to analyze and resolve tickets Provide detailed information on all performed activities to the next appropriate level specialists according to the process To update the call management system accurately and efficiently with call details, actions taken and resolution

 

Qualifications:

Very good command of Greek Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone PC literacy, especially the usage of Microsoft Office package Willingness to work in shifts, based on customer requirements Knowledge of customer service principles and practices Experience in a similar position would be an asset English language skills - nice to have

We offer you:

Trainings from the first day of work Various options of development Being part of a multicultural team Possibility to use foreign languages on a daily basis Teamworking and supportive atmosphere in our teams Contract of employment (umowa o pracę) Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme).

 

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