At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We have a brand new opportunity available for a qualified **Level 2 Deskside Support Technician** to join our client’s team **onsite** in Houston, TX. This tech must possess computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard field support tech, and will be specifically focused on addressing onsite staff's issues and needs. **Duties and Responsibilities:** + Verify all conference room IT equipment is properly functioning and ready + Consistently communicate and plan with local management team + Synchronize schedules and work plans + Physically visit with key stakeholders + Address all support tickets / local management requests + Remotely support users that are working from home, while travelling, and while onsite + Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner + Proactively preparing equipment (laptops, phones, order forms) + Follow up on incorrectly filed or missing paperwork / forms with local management staff + Assist with IT support on conference room meetings (as needed) + Assist users with their computers, training on how to use features in Office / M365 applications **Skills and Qualifications:** + A+ certified (or capable of attaining A+ certification within 90 days from hire) + Client desktop or laptop hardware repair familiarity (capable of attaining certification within 120 days from hire) + Familiar with ticketing systems and SLA metrics, preferred experience with ServiceNow + Able to lift up to 50 lbs. + Experience with Imaging computers using provided tools + Experience with Windows 10 in an Active Directory domain environment + Understanding of user accounts and computer accounts in Active Directory + Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices + Understanding of TCP / IP basics, and how DHCP and DNS function with Windows computers + Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon + Must be organized and proactive + Strong communication skills required + Ability to address and resolve issues quickly **$28.00 - $30.00 per hour** _We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._ W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™ Supports Equal Employment Opportunity** CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com . CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.