Schneider Electric is looking for a Level 2 Digital Support Analyst  in Monterrey Nuevo Leon. 

Job Overview\: As a Level 2 Digital Analyst Support at Schneider Electric, you will be responsible for providing advanced technical support and analysis for digital systems and applications. You will work closely with cross-functional teams to ensure the optimal performance and reliability of digital solutions.

Key Responsibilities\:

·  Provide advanced technical support for digital systems and applications, including troubleshooting and issue resolution.

·  Perform in-depth analysis of digital systems to identify performance trends, potential issues, and areas for improvement.

·  Collaborate with Level 1 support and other teams to ensure timely and effective incident resolution and problem management.

·  Proactively monitor digital systems to identify and address potential issues before they impact operations.

·  Contribute to the development and maintenance of knowledge base articles and support documentation.

·  Participate in on-call support rotation and incident response activities as needed.