Job Description:

Why join DXC Technology?

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

We currently have a requirement for an experienced Support Technician with good technical knowledge and experience, to work on site and provide technical guidance and knowledge to an important client of ours.

Shadowing a more experienced team member you will be trained and mentored on the suite of applications we support which include various COTs applications as well as MS SharePoint, MS Dynamics and AEM. You will be dealing directly at times with the client so we do require highly developed communication, engagement and negotiation skills with an enthusiasm on achieving high levels of customer service and satisfaction.

This position offers the opportunity to work on challenging projects and contribute to the optimization of the organization’s content management capabilities. If you have a passion for innovation, strong technical skills and a commitment to delivering excellence in content management solutions, we encourage you to apply.

What you will be doing

Providing incident/service request investigation, diagnosis and resolutionWorking with third party stakeholders and partners to resolve incidents/service requestsKeeping users updated and informed with ticket progress and resolutions in a timely mannerEnsure all incidents, requests and all other tickets are resolved with agreed SLA timeframesEnsuring that all system and operating documentation and knowledge is up to date and properly utilizedExperience with application patching and upgrades

The skills you will bring

Ideally 2 years+ experience in a similar roleMinimum NV1 Clearance is requiredStrong analytical and problem-solving skills with the ability to resolve complex technical issuesKnowledge of enterprise content management principles, records management, and compliance standardsExcellent communication skills to effectively convey technical information to non-technical stakeholdersProven ability to manage multiple tasks, prioritize workloads, and meet project deadlines.Ability to provide periodic weekend and A/H on call support on a roster system (once suitably experienced)

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
 

Extensive resources to support your onboarding and continual development including DXC UniversityWe know that great people refer great people. We will reward you when you bring your friends and family to work at DXCMore time to do the things you love with flexible leave options, including purchased leaveTake time to give back with charitable and emergency services volunteer daysWell-being matters to us and our Employee Assistance Program is there to support you and your familyAnd of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the \"Apply Now\" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.