Schneider Electric is looking for a Level 2 System Support Agent in Monterrey Nuevo Leon. 

Job Description/Overview\: As a Level 2 Support Specialist at Schneider Electric, you will be an integral part of our NAM support team, providing exceptional technical assistance to our customers and internal stakeholders. Your dedication to customer satisfaction and your technical expertise will be essential in ensuring the seamless operation of our products and solutions.

Key Responsibilities\:

·  Provide system support for the SAP ERP to internal users. 

·  Determine how and who a User issue should be resolved.  Resolve directly or get to the appropriated support team in a timely basis.  Own the resolution of an issue once you are engaged. 

·  Deliver information to improve and enhance customer experience, to the User and Training Teams 

·  Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles on how our SAP System is structured and features