About the Role As Liability Analyst, you will compile facts and investigate customer injury claims to evaluate and negotiate resolution of complex non-litigated liability claims (moderate to highly severe injuries) to protect the interests of the company. What You’ll Do + Correspond with claimants, witnesses, internal partners to document event statements + Investigate and verify customer injury statements and facts, compiles evidence, video and claim data to document according to written procedures + Conduct recorded statements from claimant and as needed, witnesses + Evaluate liability based on verifiable and disputed evidence to create action plan + Evaluate liability to set financial reserves + Follow written procedures to reports claims that meet specific criteria to excess insurers and/or escalate claims internally + Communicate with excess insurance carrier on escalated claim status and current action plans + Assist panel counsel defense attorneys with claim positioning and evaluation, as appropriate + Deny, settle or authorize payment directly with claimants and/or claimant attorneys to resolve complex non-litigated moderate to highly severe injuries + Additional task may be assigned as necessary What Skills You Have Required + Minimum 2-4 Years related claims experience and experience adjusting general liability claims + Working knowledge of general liability insurance + Proficient experience in investigations, resolution of injury complaints including negotiation and settlement + Must have good presentation, written and oral communication skills + Must be able to multitask, be well organized and detail oriented + Proficient working with database and processing software, Excel, Word and similar systems + Must have strong analytical, problem solving, critical thinking and negotiating skills Preferred + Bachelor's degree or equivalent experience + 3+ years of multi-state or national experience for an Insurance carrier and/or self-insured company + Knowledge of medical terminology and procedures + Professional designation in claims and/or insurance + Experience using RisKonnect or other RMIS + Retail experience Special Requirements + Ability to travel infrequently