Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Liability Utilities Adjuster

Job Location: - London / Southeast England

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Liability Utilities Adjuster based in London/Southeast England

Liability Claims Services are looking for a professional, well organised, and dedicated individual to perform the role of a Liability Utilities Adjuster in the London/South East area.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Utilities is a dynamic, exciting and growing sector of the Sedgwick’s liability business and, reporting to the Operations Manager, you will be home based, but will work within a team, undertaking visits, dealing with your own claims, working on ongoing and new major, multi-party incidents and being an active member of the out of hours rota. The work mainly involves responding to burst water mains, but can also include fires, electrical failures or sewage escape, often involving multiple claimants.

Due to the unpredictable and urgent nature of the work, you will need to be highly motivated, well organised, flexible in your approach, with the ability to handle stressful situations. You will need a full and clean driving licence.

Responsibilities and contributions

Working in a team involved in handling claims for utility companiesOwning your case load and investigating claims allocated to youBeing part of a team providing 24/7 coverage via a rotaCoordination, data capture and communications on major incidents involving multiple partiesUsing Excel, PowerPoint, TEAMS and other technology to share data and give transparency to clients

The skills you will have when you apply:

Technical competence on property claims, working towards professional qualificationsTechnical understanding of key liability concepts, such as tort, statute etc.Experience of multi-party incident handling preferredUse of Microsoft packagesExperience of working as part of a team

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)Holiday allowance of 25 days plus bank holidaysFlexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeing  Group Income Protection  

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applicationsDiscounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.