Summary This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Commander Fleet Activities Chinhae, Korea. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers. Responsibilities Library Front Desk / Customer Service Support (75%) -Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. -Registers library users so that these patrons may borrow library materials. -Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. -Removes items from the book drop daily and clears these items from patron accounts. -Reports high circulation items which are in poor condition or missing to supervisor. -Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. -Completes weekly, monthly and quarterly program and collection usage reports. -Assists with processing interlibrary loan requests. -Re-shelves new and returned library materials. -Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. -Assists with collection weeding projects. -Assists with patron computer usage and troubleshoots minor hardware and software issues. -Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. -Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. -Maintains a knowledge of other FFR programs so that the incumbent may recommend these programs to library patrons. -Maintains library book displays -Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). -Maintain knowledge of other program's point of service for library and recreation program in a collocated area, ensuring patrons receive assistance. -Sorts mail and checks magazines and newspapers as necessary. -Informs leadership and library teammates when supplies are getting low and need reordering. -Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. -Completes required military and library trainings on time. -Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support (25%) -Assists library programmers with program preparations to include craft and decoration preparations. -Assists library and recreation programmers with program execution to include set-up, tear-down, and presentation support. -Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. -Assists with other Community Recreation duties, such as Gear rental and sales of a co-located facility. -Research current library program trends and recommends popular library programs to library leadership. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following: 1 year of general experience. Experience in customer service operations. Experience or training that demonstrates the ability to perform simple computer data processing. Experience in responsible clerical or office work of any kind. Education When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Additional Information Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. Direct Deposit of Pay is required. All candidates must reside within the commuting area. Open to applicants 18 and older