The Library Associate 2 is the entry level position. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library. Provides equitable and inclusive customer service to a diverse population of library patrons.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

•Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts

•Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)

•Checks in and processes library materials as necessary

•Accepts and processes fines, fees, or other payments

•Provides information regarding programs, events, conference rooms, etc.

•Mails library materials as necessary for patron homebound programs

•Shelves library materials

•Addresses or escalates patron conduct or safety issues to appropriate management

•Follow all legal and policy requirements related to patron privacy and custodianship of patron records.

•Is accepting of feedback and proactive in the improvements of the library to serve in a manner that is inclusive and equitable

•Not required but preferred Spanish or other language capabilities to provide services in other languages

•Provides Library programs and events as set forth by library leadership for a variety of demographics

•Other duties as assigned