The Library Associate 2 is the entry level position in the Library Associate job family. Under direction from management, the Library Associate 2 performs a variety of moderately complex technical and paraprofessional duties in support of various sections/functions of the library, primarily at the circulation desk. Provides customer service to library patrons.

Essential Duties/Responsibilities:

An individual must be able to perform each essential duty and responsibility satisfactorily.

Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accountsAssists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)Checks in and processes library materials as necessaryAccepts and processes fines, fees, or other paymentsProvides information regarding programs, events, conference rooms, etc.Mails library materials as necessary for patron homebound programsShelves library materialsAddresses or escalates patron conduct or safety issues to appropriate managementFollow all legal and policy requirements related to patron privacy and custodianship of patron records.Other duties as assigned