Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

License Entitlement Specialist

Why would you love this job?

We’re seeking a dependable team player with exceptional attention to detail, a solid understanding of license entitlements and experience with enterprise software contracts. This role requires excellent analytical, communication, and interpersonal skills. If you are looking for a role that gives you the opportunity to support a significant business activity and gain in-depth knowledge and experience for both on premise and cloud-based subscriptions, then this is the right role for you!

What you’ll do: 

The License Entitlement Specialist is responsible for the delivery of Redis Products to Redis customers; managing communication with those customers to ensure initial set-up success; along with monthly and ad-hoc reconciliation of purchases between multiple entitlement systems. 

Responsibilities include: 

Issue software license keys in accordance with customer software contracts  Maintain and control license information in SalesForce Communicate with customers regarding inputs for license key generation  Ensure timely and accurate provisioning of customer cloud purchases  Own reconciliation between multiple entitlement systems Respond to customer service emails and phone calls as needed Coordinate internally to manage delivery and/or product set-up issues

Minimum Qualifications:

High school degree with at least two years working in IT, inventory control, or internet fulfillment services Experience working in SalesForce or similar CRM Excellent customer service and communication skills Excellent attention to detail Able to manage multiple tasks and work in a team environment Ability to communicate effectively between cross functional teams including Sales, SalesOps, Accounting etc.  Ability to follow established processes and identify potential improvements to said processes.  Ability to address issues in a timely manner and with a significant level of autonomy

We give back to our employees:

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

Competitive salaries and equity grants Flexible vacation time to promote a healthy work-life balance Health insurance, paid paternity leave, and pension plan Flexible working options  Team celebrations and recreation events Learning and development opportunities Ability to influence a high-performance company on its way to IPO As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.   Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.   Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.