[Building a Stronger Montana] *Note: Employees for the State of Montana must reside within Montana.* *MISSION STATEMENT:* Empowering all Montanans through work and opportunity. *DLI CORE VALUES:* * Responsiveness * Respect * Integrity * Excellence<> * Cohesiveness It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here. Watch this short video to see why people love working for DLI:DLI Employee Testimonials *BENEFITS:* Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains, waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking, camping, biking, fishing, boating, hunting, skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs, rodeos, and theaters. Read more about our great statehere. See our other incredible benefitshere. These are some of our benefits just to name a few: * Work/life balance with hybrid schedules or partial telework may be available within the state of Montana. * 38 paid days off a year including vacation, sick leave and holidays. * Military leave: You’ll get up to 15 days of military leave with full pay. * Longevity raises with continuous service, as well as any negotiated market increases and state statutory raises. * Health, dental, vision, life insurance coverage, flexible spending accounts, EAP - click hereto learn more. * Free telehealth and access to free employee medical clinics through our medical plan - clickhereto learn more. * Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. – Clickhereto learn more. * Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- click hereto learn more! * Career progression, training opportunities and room for professional growth. * State employee discounts at various businesses across the state. *This position may be covered by a Voluntary Employee Beneficiary Association (VEBA) *JOB DUTIES:* As a License Examiner 2, you will: * Research, analyze and answer technical and regulatory inquiries. * Collaborate with division staff on multiple regulatory and technical service offerings. * Identify, investigate, and resolve user issues with public portal, multiple division services, and related regulations. * Mult-task, work quickly, analyze, problem solve with high performance work team. *KNOWLEDGE, SKILLS AND ABILITES:* If you are the right person for this opportunity, you will have the following knowledge, skills or abilities: * Outstanding customer service, effectively resolving customer issues with courtesy and respect. * Analyze conflicting facts, problem solve and make quick decisions. * High competency in computer applications and equipment. MUST have experience with internet / cloud-based applications, understanding of internet browser applications and general office applications. * Organize and prioritize your workload to meet deadlines. * Work in a team environment. * Attention to detail a must, ability to handle high volume call center activity. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Ability to explain technical issues to technical and nontechnical employees and customers. * Strong analytical and problem-solving skills. * Proficient with Microsoft Office Suite or related software. *MINIMUM QUALIFICATIONS* Your preparation for this opportunity could include a combination of relevant experiences including: * Bachelor’s degree in business administration, public administration, communications, Computer Science or related field which emphasizes analytical, communication and persuasion skills. * Three years of experience in customer service, technical support, and / or call center. * Experience working with relational database. OR * Any combination of equivalent experience and education to successfully perform the essential functions of the position will be considered. /Preference:/ * Highly proficient technical skills and ability to manage multiple tasks. * Ability to learn quickly, retain regulatory information. *HOW TO APPLY FOR THIS OPPORTUNITY:* A complete state application is not required; however, you will need to initiate the application and attach the resume, cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application, but the application will not be scored or reviewed. Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process. *Tip:*When attaching your resume, cover letter or other required documents you must mark the attachments as “RELEVANT” or we will be unable to view your documents. *Required application materials:* * *Cover Letter*- In your cover letter, describe how your education, knowledge, and skills have prepared you for this position. * *Resume*- include all work experience you have held that would help you qualify for this position, including duties, dates of employment. Only online applications will be accepted. By applying online, you can receive updates and monitor the status of your application. All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an email with instructions on how to submit such documents. If you need an accommodation with the application process, please contact the HR office. **Title:** *License Examiner 2* **Location:** *Helena* **Requisition ID:** *25140056* **Other Locations:** *East Helena, Townsend, Boulder*