Summary

Organization/Business Overview:

CrossRoads Consultants is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. CrossRoads Consultants helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.



Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.



Position summary:

The Licensed Client Service Administrator (CSA) position is critical for achieving leverage of the advisor’s time. This position supports daily operations of the practice including providing licensed support, responding to client service requests, completing post meeting work, maintaining client information, and other administrative tasks as assigned. The Licensed Client Service Administrator reports to and is employed by CrossRoads Consultants.

This position is 35-40 hours a week. Compensation is between $55,000-60,000 annually dependent upon licensure and experience. Benefits include: stipend negotiation for benefits available and 2-3 weeks PTO.

Job Description

Position Roles/Responsibilities/Accountabilities 

Prepare correspondence, reports, and coordinate special projects   

Oversee projects, administration of various programs, and processing functions as needed  

Drive client facing activity in the practice by scheduling meetings with clients   

Update Salesforce with client contact and preference information  

Assist Lead Advisors with preparation and follow up for client meetings  

Ensure all follow-up tasks, meeting notes, and next steps are properly documented and actioned on   

Research products, product pricing and contacting carriers for information  

Answer basic questions for clients   

Fill out necessary forms for opening or maintaining accounts and complete applications to the point of signature for advisors to finalize and approve   

Set up and retrieve reports in the portfolio management system  

Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services 

Collaborate with financial associates to assist customer/member to purchase, sell, hold or exchange securities products  

Verbal or written communications with prospective or existing customers regarding financial matters 

Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc.) 

Obtaining customer financial and/or suitability information 

Accepting and/or entering securities trade orders from customers, including unsolicited trade orders 

Support questions and transactions with variable insurance and annuities products, if appropriately licensed 

Additional responsibilities may be assigned in accordance with licensure and business needs 

 Position Qualifications 

Securities or insurance industry experience preferred   

Must be securities registered (series 7/63/65 or 7/66). 

Must be insurance licensed/appointed  

Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration 

Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted 

If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products 

Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn   

Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions  

Ability to maintain integrity of sensitive/confidential information  

Basic understanding of our products, services, and Thrivent Financial  

Competencies 

Planning/Organizing 

Client Focus 

Communication 

Interpersonal Skills 

Teamwork and Collaboration 

Adaptability/Flexibility  

  

External/Internal Dependencies 

Must be able to work with all roles of the CrossRoads Consultants team 

Must be able to represent the organization in work with external clients 

Must be able to cultivate and maintain relationships with outside organizations 

  

 As part of CrossRoads Consultants’ recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records. 

  

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