About US:

This position requires you to be on-site at 420 Pilot Rd, Las Vegas, NV 89119 

Must live with 50 miles of the Las Vegas, NV site 

 

At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, health, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.  

A Producer Personal lines license is required for this position. 

 

At Foundever, experience is everything:

 

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Every great customer conversation starts with a great employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role. 

 

We believe in investing in our agents and helping them to achieve a career goals. You will have the opportunity to grow within the company and encourage you to do so.

Key Personality Traits: High service-aptitude with personal drive to serve/display compassion  Fondness of organization, order, and process  Natural ability to manage emotions and show resiliency during a stressful situation  Dependability  Core Competencies: Customer Service Aptitude  Reliability  Empathy  Critical Thinking  Skills, Knowledge, and Abilities: Professional customer service aptitude  Basic conflict resolution skills  Effective verbal and written communication  Active listening skills  Demonstrated ability to multitask  Ability to navigate system tools to search for answers & information  Demonstrated ability to utilize computer systems/data systems  Ability to solve complex situations with limited information  Questioning and deductive reasoning skills  Comfortable with independent studies  Benefits: Pay: From $19.00-20.00/H   Expected hours: No less than 40 per week Weekends as needed  401(k) with company matching  Medical, Dental, Vision and Wellness Benefits   Employee Assistance Program (EAP)  Paid Time Off  Employee discounts  Referral Bonuses  Internal Mobility (84% of our managers are promoted within)   Bonus Opportunities 

 

Requirements:

 

A Producer Personal Lines License is required for this position  Please have your NPN ready.  Preferred 6 months - 2 years of relevant work experience   Must be at least 18 Years of age  Must have HS Diploma or GED equivalent  Must have open availability during hours of operation  Professional customer service aptitude  Basic conflict resolution skills  Must live with 50 miles of the Las Vegas, NV site: 420 Pilot Rd, Las Vegas, NV 89119 

 

About Foundever™

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.